FAQs

JG Accessories

1. What types of jewelry do you offer?

At JG Accessories, we specialize in a variety of jewelry styles, including:

  • Sterling silver jewelry
  • Gold-plated jewelry
  • Handmade jewelry
  • Minimalist jewelry
  • Vintage-inspired pieces We also offer personalized jewelry options, allowing you to add a unique touch to your accessories.

2. Are your phone cases and Apple Watch bands customizable?

Yes! We offer custom phone cases and Apple Watch bands that can be personalized with your name, initials, or even custom designs. Choose from a range of styles, colors, and patterns to make your accessories truly your own.

3. What materials are used in your jewelry?

We use premium materials in all of our jewelry, including:

  • 925 sterling silver
  • 18k gold plating
  • Natural gemstones
  • Freshwater pearls Each piece is designed with high-quality craftsmanship to ensure both durability and beauty.

4. How do I care for my sterling silver jewelry?

To keep your sterling silver jewelry looking its best:

  • Store it in a dry, cool place when not in use.
  • Avoid exposure to chemicals like perfumes or lotions.
  • Clean it regularly with a soft polishing cloth to maintain its shine.

5. What phone models do your cases support?

We offer custom phone cases for a variety of models, including:

  • iPhone models
  • Samsung Galaxy models Each case is designed for a perfect fit, offering strong protection and easy accessibility to all buttons and ports.

6. Are your Apple Watch bands vegan?

Yes! Our Apple Watch bands are made from vegan leather, ensuring a cruelty-free product without compromising on style or durability. They’re available in several designs, including minimalist and patterned styles.

7. Do you offer worldwide shipping?

Yes, we ship our products worldwide! Shipping times may vary depending on your location. We also provide tracking for all orders so you can monitor your package every step of the way.

8. How long does it take to receive my order?

Since all of our products are made to order, it typically takes 5–7 business days to process your order. Shipping times vary based on location:

  • Domestic (U.S.): 3–5 business days
  • International: 7–15 business days

9. Do you accept returns or exchanges?

Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If you experience any issues, please contact us immediately, and we’ll be happy to assist you.

10. How can I track my order?

Once your order is shipped, you’ll receive an email with tracking information. You can use this to follow your package’s journey until it reaches your doorstep.

11. What if my product arrives damaged?

In the unlikely event that your item arrives damaged, please contact us within 48 hours with a photo of the damage. We’ll arrange a replacement or refund based on the situation.

12. Can I get gift wrapping or a personalized message with my order?

Yes! We offer gift wrapping and the option to include a personalized message with your order, perfect for special occasions like birthdays, anniversaries, or holidays.

13. Do you offer discounts or promotions?

Yes, we occasionally offer promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers!

14. How can I contact you if I have more questions?

You can reach out to us via our Contact Us page, or email us at info@jgus.com. We’re always happy to assist with any inquiries you may have.