Shipping policy

Thank you for shopping at JGUS! We are delighted to serve you with our unique products and aim to provide a seamless shopping experience. This Shipping Policy outlines the details of our shipping process to keep you informed about the delivery of your orders.

All of our products are made to order with care and precision, ensuring you receive a unique and high-quality item. Once your order is placed, it typically ships within 5-7 business days, M-F. If you ordered after 1pm PST on a Friday, your order will be shipped the following week. Please allow additional processing time for weekends, holidays, sales, and per-order items. Each customer will be provided with a tracking number via email, allowing you to follow your package.

Processing Time: Orders are typically processed within 5-7 business days (excluding weekends and holidays) upon receiving payment and order confirmation.

Shipping Methods and Delivery Time: We offer various shipping methods to cater to your preferences and location. Estimated delivery times are as follows:

  • Standard Shipping: 2 to 3 business days

  • Express Shipping: 1 to 3 business days

  • International Shipping: Delivery times may vary depending on the destination country.

Shipping Rates: Shipping costs will be calculated at checkout based on the destination and chosen shipping method. We may offer free shipping promotions during specific periods or for qualifying orders. Check our website for current offers.

Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. You can use this information to track the status of your delivery.

Shipping Restrictions: Certain products may have shipping restrictions due to legal or logistical reasons. Please check the product description for any specific shipping limitations.

Customs and Duties: For international orders, please be aware that import duties, taxes, and customs fees may be applicable in your country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

Order Issues and Delays: While we strive to meet the estimated delivery times, unforeseen circumstances or high order volumes may cause delays. If there are any significant delays or issues with your order, our customer support team will promptly inform you.

Address Accuracy: Please ensure the accuracy of your shipping address during checkout. We are not responsible for delivery failures or delays caused by incorrect addresses provided by the customer.

Lost or Damaged Shipments: In the rare event of a lost or damaged shipment, please contact our customer support team as soon as possible to initiate an investigation and resolution.

Shipping Policy Updates: We reserve the right to update and modify our shipping policy at any time. Any changes will be posted on this page.

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer support team at info@jgus.com. We value your satisfaction and are here to assist you with any queries related to shipping or any other aspect of your shopping experience.